Privacy Policy
Privacy Policy
This privacy policy applies to the services of Clara Vayne. We respect the privacy of our customers and ensure that personal information is handled confidentially and with care.
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What data do we collect?
We collect personal data that is necessary for processing orders, customer service and improving our services, including:
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Full name
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Address details
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Email address
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Telephone number, if provided by the customer
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Order details
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Payment information via our payment provider
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IP address, device information and website behaviour
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Why do we process data?
We use personal data for:
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Processing and shipping orders
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Sending order and shipping updates
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Customer service and support
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Handling returns, refunds and complaints
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Improving our website, products and service
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Marketing communication when the customer has given consent
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Legal administration obligations
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Sharing with third parties
We only share data with parties that are necessary to provide our services, such as Shopify, payment providers, shipping partners, tracking apps, email software, fulfilment partners and accounting or legal service providers. We do not sell personal data to third parties.
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Retention period
We do not retain data for longer than necessary for the purpose for which it was collected, unless a legal retention obligation applies.
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Cookies
Our website uses cookies for functionality, analytics and marketing. Customers can manage their cookie preferences via their browser settings or the cookie banner, where available.
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Customer rights
Customers have the right to access, correct, delete or restrict the processing of their data, object to processing and request data portability where legally applicable. Requests can be sent to info@claravayne.com.
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Contact
For privacy-related questions, please contact us at: