Terms Of Service

Terms and Conditions of Clara Vayne

Article 1 - General

These terms and conditions apply to every offer made by Clara Vayne and to every agreement between Clara Vayne and the customer. By placing an order, the customer agrees to these terms and conditions.

Article 2 - Offers and products

We do our best to display products, prices, images, colours, sizes and descriptions as clearly and accurately as possible. Minor differences in colour, fit or material may occur due to screen settings, production differences or supplier information.

Article 3 - Orders, agreement and cancellations

The agreement is formed when the customer places an order and the payment has been successfully completed. After placing an order, the customer will receive a confirmation by email.

Orders may be cancelled within 2 hours after the order has been placed. After this 2-hour period, the order may already be processed and can no longer be cancelled. In that case, the customer must wait until the order has been delivered and may then return the item in accordance with our returns policy.

Article 4 - Prices and payment

All prices are displayed in the currency shown on the website. Payment is made through the available payment methods in the checkout. Any customs duties, import charges or administration fees imposed by local authorities are the responsibility of the customer, unless legally stated otherwise.

Article 5 - Delivery

Orders are processed within 1 to 3 working days. The average delivery time is 7 to 14 working days after processing, depending on the supplier, carrier, demand and customs. The stated delivery time is an estimate.

Article 6 - Returns

Customers may register returns in accordance with our returns policy. Products must be returned unworn, unwashed, undamaged and with the original labels attached. Returns without prior registration may be refused.

If an order can no longer be cancelled because the 2-hour cancellation period has passed, the customer may return the item after delivery in accordance with our returns policy.

Article 7 - Complaints

Complaints must be reported fully and clearly within a reasonable period by emailing info@claravayne.com. We aim to respond within 2 working days.

Article 8 - Liability

Clara Vayne is not liable for indirect damage, delays caused by third parties, incorrect address details provided by the customer or improper use of products.

Article 9 - Changes

We may update these terms and conditions from time to time. The latest version will always be available on our website.

Contact details:

Clara Vayne
info@claravayne.com